Each September the Canton Ticino administration receives several hundred young adults over three weeks for a mandatory information day. InfoDays is the platform we developed so that onboarding, personnel management, administration, and archival run from one place. It is now in use at cantonal level.
What the days involve
Running the information days means importing and checking visitor lists, registering arrivals, guiding participants through the day’s timetable, coordinating staff on duty, and keeping records that hold up afterwards. Much of this happens under time pressure, with personal data that must be protected.
Three interfaces, one system
- Administrators: service days, visitor list import with validation, corrections with a recorded reason, a live command dashboard, and controlled exports.
- Personnel: duty-scoped dashboards, an assistance queue, and self-service for the day’s practicalities.
- Visitors: check-in, group and timetable guidance, location markers derived from the schedule, and meal preferences.
Protecting personal data
Personal identifiers are stored encrypted and shown masked in normal views. Every change to a visitor record is kept as append-only history, exports require re-authentication, and retention is automated.
The administration runs the day
Staff register and correct arrivals, every manual change to a record needs a stated reason, and exports are approved by a person. The platform organises the day; the administration runs it.
InfoDays is in use at cantonal level. Expansion to federal level is being planned; it is a direction, not a commitment.